One effective way to manage client inquiries and reduce your workload is to create a knowledge database on your website. Fintech developers understand the importance of this feature and often include it in their applications. By providing a comprehensive list of frequently asked questions and their answers, you can significantly cut down on service calls.
Building a Knowledge Base
Compile a list of common client questions and provide clear, detailed answers. Make this information easily accessible on your website. While some clients will still prefer to call, directing them to your knowledge base for general inquiries will save time for both you and your clients.
Educating Your Clients
Over time, your clients will become accustomed to using the knowledge base for routine questions. Occasionally, remind them of this resource during conversations to reinforce its value. This proactive approach will help your entire client base become more self-sufficient, reducing the volume of incoming calls.
Adam H. Blumenthal
Chief Growth Officer